Frequently Asked Questions
Yes, we offer free returns and exchanges EU wide.
You can return your items for a full refund or exchange within 30 days from the delivery date. All returns need to be received in the original packaging (in particular each product dust bag) and in an unused and resalable condition.
We offer the following shipping options with DHL:
1-2 working days for United States, EU, UK
Next Business day available in selected countries
2-4 working days for Rest of the World
Orders placed before 3pm GMT (Mon-Fri) will be dispatched the same day.Rest of the World
Orders placed on the weekend are dispatched on Monday and orders placed on a public holiday will be dispatched the following business day.
Europe: Orders are shipped from Italy, so no duties are charbable and VAT is included.
UK: Orders are shipped from our UK warehouse, so no duties are charbable and VAT is included.
US: Orders up to the value of 800 USD will not incur any extra charges (such as duties and taxes).
Australia: Orders up to the value of 1000 AUD will not incur any extra charges (such as duties and taxes).
Canada, Norway, Saudi Arabia, Singapore and Switzerland:We send all orders to these countries with Delivery Duties Paid (DDP) so you will not be liable for any unexpected charges.
All other countries: You might be liable for duty charges from your local customs authority. Please double check with them or send us an email when in doubt.
You can track the progress of your order by clicking on the ‘TRACK HERE’ link in your shipping confirmation email.
In the rare case that your item is faulty please email us at firstname.lastname@example.org attaching a few pictures clearly showing the issue.
Our Product Team will evaluate the case and follow up with the best solution (replacement or repair depending on the case).
We're available 24/7 and speak over 14 languages
Call us on +44 330 022 5705